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Appointments

All surgery sessions are booked appointments


Our Receptionists may ask you what your appointment is for - they do this to help our clinician prioritise their workload. Also they want to ensure your appointment is booked with the most  appropriate clinician.

Pre-bookable appointments are also available to book online (see My Health Online).

Our clinical staff will always do their utmost to see patients quickly especially if the request is urgent.  To achieve this you may be asked to attend surgery later in the day, or to have a telephone consultation with a GP.

Some of our Nurses are also fully trained in minor illnesses and are independent prescribers.  Patients can book appointments with our Nurses and can be examined and given treatment as needed.  They are qualified to treat minor illnesses e.g. throat, ear and chest infections.

You can request a call-back to make a non-urgent appointment via email to appointments.w93036@wales.nhs.uk. Please include as much information as possible about the reason for your request. This email must not be used for urgent requests.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible for housebound or critically ill patients.

  • If you or someone you care for need a home visit, you can help us by calling reception before 12:00.

  • You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition is urgent and they will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide sufficient details to enable reception staff to schedule house calls; please provide the member of staff with details of your symptoms and an up to date contact telephone number.

  • You may also be visited at home by a community nurse if you are referred by your GP. This is done for patients who are unable to leave their home.

Cancellations

If you cannot keep your appointment please let us know in plenty of time so that we can offer it to someone else.  You may cancel appointments online, or by phone.

Chaperones

Chaperones are trained members of staff who can, if requested by you or a healthcare professional, accompany patients during a consultation.

 

 

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